Satisfaction & Refund Policy

REVPNT provides digital, professional, strategic, creative, technical, consulting, and implementation services.

Because REVPNT services involve professional capacity, project preparation, research, strategy, design, development, implementation, configuration, digital production, or other work performed for a specific customer, all purchases are final and non-refundable except where required by applicable law or expressly provided in a separate written agreement.

REVPNT supports delivered work through a 10-Day Handoff Period and a 45-Day Satisfaction Commitment as described below.

1. ALL SALES ARE FINAL

All REVPNT purchases are final and non-refundable except where required by applicable law or expressly stated in a separate written agreement.

REVPNT does not provide refunds because of:

• Change of mind
• Change in business priorities
• Failure to use a purchased service
• Failure to complete Project Kickoff
• Failure to provide requested information
• Failure to provide required access
• Customer delays
• Customer nonresponse
• Decision not to continue with a project
• Purchasing the wrong service
• Personal-preference changes
• Requests to cancel after purchase
• Business-performance outcomes
• Third-party platform changes outside REVPNT's reasonable control

2. DIGITAL AND PROFESSIONAL SERVICES

REVPNT provides digital and professional services rather than returnable physical merchandise.

A purchase may involve reserving professional capacity and performing project-specific work such as:

• Research
• Strategy
• Analysis
• Design
• Development
• Implementation
• Configuration
• AI-assisted work
• Automation
• Marketing work
• Digital production
• Technical preparation

These services cannot be returned in the same manner as physical merchandise.

3. 10-DAY HANDOFF PERIOD

REVPNT remains connected to customers for 10 calendar days following delivery.

This period is intended to support transition of the completed work and may include reasonable assistance with:

• Access
• File transfer
• Delivery clarification
• Basic implementation questions
• System-use clarification
• Launch-related questions
• Identification of delivery issues
• Correction of qualifying issues

The handoff period does not include new scope, new features, additional deliverables, new strategy, ongoing maintenance, or unrelated work.

4. 45-DAY SATISFACTION COMMITMENT

Customers have 45 calendar days following delivery to report qualifying issues with the completed service or digital product.

If REVPNT determines that a reported issue represents an error, defect, omission, or material inconsistency attributable to REVPNT and within the original agreed scope, REVPNT will make reasonable efforts to correct it.

The 45-Day Satisfaction Commitment is an issue-remediation commitment.

It is not a money-back guarantee.

It does not create a general right to a refund.

5. SATISFACTION PERIOD TIMING

The 45-Day Satisfaction Period begins on the Delivery Date.

The first 10 calendar days are also the 10-Day Handoff Period.

Therefore:

Days 1–10:

Handoff support + qualifying issue support.

Days 11–45:

Qualifying issue support.

After Day 45:

Future support, maintenance, changes, enhancements, or troubleshooting may require a separate engagement.

6. NEW WORK IS NOT AN ISSUE

Requests for new or expanded work are not covered by the Satisfaction Commitment.

Examples include:

• New features
• New pages
• New workflows
• New integrations
• New campaigns
• Additional revisions
• Redesigned concepts
• New brand directions
• New automation
• New content
• New strategy
• Ongoing optimization
• Ongoing maintenance

These may be quoted separately.

7. CUSTOMER OR THIRD-PARTY CHANGES

REVPNT is not responsible under the Satisfaction Commitment for issues caused by:

• Customer modifications
• Third-party modifications
• Another developer or contractor
• Deleted configurations
• Revoked credentials
• Customer misuse
• Expired subscriptions
• Unpaid third-party services
• Hosting failures outside REVPNT's control
• Platform updates
• API changes
• Search-engine changes
• Advertising-platform changes
• AI-provider changes
• Third-party outages
• Other circumstances outside REVPNT's reasonable control

8. CUSTOMER DELAYS

Failure to provide required information, materials, approvals, access, credentials, or responses does not create a right to a refund.

Projects may be paused when customer participation required for delivery is unavailable.

9. CANCELLATION BY CUSTOMER

Customers may ask REVPNT to stop future work.

Stopping or cancelling an engagement does not create a right to a refund of amounts already paid.

10. CHANGE OF SCOPE

Changes in customer preference, strategy, requirements, direction, or requested functionality do not create a right to a refund.

Expanded work may require additional fees or a new agreement.

11. REVPNT CANNOT PROVIDE THE PURCHASED SERVICE

If REVPNT determines that it cannot provide a purchased service, REVPNT may, subject to applicable law and the circumstances:

• Provide an appropriate alternative;
• Provide credit toward another REVPNT service; or
• Refund an applicable portion of the purchase attributable to services REVPNT determines it cannot provide.

This provision does not create a general customer refund right.

12. LEGALLY REQUIRED REMEDIES

Nothing in this policy limits any right or remedy that cannot legally be waived under applicable law.

13. CUSTOM ENGAGEMENTS

Custom engagements may contain their own payment, satisfaction, support, handoff, cancellation, maintenance, or warranty provisions.

Where a signed agreement expressly conflicts with this policy, the signed agreement controls for that engagement.

14. REPORTING AN ISSUE

Send issue reports to:

Maurice Willis / REVPNT

connect@revpnt.com

Include relevant project information and enough detail for REVPNT to investigate the issue.

15. CONTACT

Questions concerning this policy may be sent to:

Maurice Willis / REVPNT

connect@revpnt.com

REVPNT maintains a private mailing address that is not published on this website.

The mailing address may be provided when legally required or reasonably necessary for a legitimate contractual, transaction, regulatory, or legal purpose.